Client Relationship Management Projects

The list below will provide you with an idea of the client relationship management projects we have completed or are involved in:

Client retention and protection consultancy and strategic advice
Client relationship management plan implementation support (including one to one surgeries, telephone coaching and workshops)
Client relationship management skills programmes and workshops
Client relationship planning
Client retention and protection consultancy and strategic advice
Client review meeting support and management
Coaching – client management behaviours and processes
Commercial awareness development for all levels of personnel
Cross-selling capability evaluation
Cross-selling development programmes and coaching

Induction programmes for all levels of personnel
Intranet and extranet content development

Key client management process workshops and development sessions

Making client relationship management happen programmes and coaching
Managing and supporting internal clients development programmes and workshops
Managing client relationships capability evaluation
Marketing to clients consultancy and development programmes

On-line training, seminars and discussion groups

Process evaluation and design for retaining and protecting existing clients

Research - client and prospective client feedback and reviews, competency healthchecks

Selling to clients consultancy and development programmes

Train the trainer programmes

We hope this provides you with a greater insight into what we do. If you would like more information on any of the projects listed above please contact us.