How do we improve the way in which we manage fee-earning work? What else can we do to build loyalty from our key clients? How do we develop business from our most important relationships? How do we construct a key client plan?

We invite you to develop your understanding of how to develop relationships and business with your key clients. By participating, you will develop your understanding of:

• the core elements of key client management - and how these fit together.
• how to define your firm's key clients.
• the type of culture and people that a firm needs in order to nurture commitment to key client management.
• a process that will ensure a full understanding of the client's perception of excellence. 
• the benefits of key client service review meetings and how to set these up. 
• a comprehensive set of tools that enable a firm to analyse every aspect of its defence of a key client.
• how to market and sell more effectively to key clients, and how to win incremental business.
• a format for a simple and highly effective key client plan.
• guidance on how supporting technology can assist with key client management.
• guidelines as to the role and responsibilities of a key client partner.

The investment for each workshop is £495 (plus VAT).

Click here to register for this event.

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