Contact
+44 (0)1932 260062
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Introduction
Gary has worked with a variety of professional services firms, from global giants through to national and regional firms as well as niche players. This variety has given him invaluable experience not only in terms of the different challenges his clients face but also from the perspective of the fee earners.
Before joining PACE in 2004 Gary ran his own consultancy helping professionals win more profitable work. Prior to this he held a number of senior sales and marketing posts in the commercial sector both in the UK and overseas.
He is married with three young children
Current areas of interest
- Building and maintaining client loyalty
- Measuring a key client management programme
- How to get non-salespeople to sell
- Designing the client base of the future
- Beyond the panel. So you made the panel, how about the instructions!
Latest Thinking
- A trip in to the future, AccountancyAge, September 2009
- Managing a great client experience, Professional Marketing Magazine, February 2009
- Know your client, Estates Gazette, August 2008
- Getting a better return, LETG Newsletter, January 2008
- Love me tender, Practice Matters Magazine, November 2007
- Top of the pile, Legal Week, November 2007
- So you made the panel, but what comes after the beauty parade? Legalhub, October 2007
- A client's perspective, Legal Week, August 2007
- How to handle a client meeting, QS Week Online, October 2006
- Making added value a reality, Axiom, February 2006
- Should all partners win new business? Axiom, February 2006
- Fathoming the unfathomable, PM Magazine, February 2006
- Unnatural salesmen, Legal Week, November 2005
- Concentrating on the clients you've got, Professional Marketing Magazine
Presentations
- Client Loyalty, PM Forum Seminar, June 2009, London UK
- Client Loyalty Tips, AccountancyAge TV, May 2009
- Positioning for the upturn Tips, AccountancyAge TV, June 2009
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Maintaining Client Loyalty
