The Managing Partners’ Forum’s European Practice Management Awards have been awarded at a prestigious night in London. Paul Denvir from PACE, co-judged the ‘Client Service’ category.
The winners were announced at the dinner and ceremony at the Marriott Hotel, Grosvenor Square, London. Simon Slater, of First Counsel, was the evening’s Master of Ceremonies and motor racing legend Sir Jackie Stewart made the after dinner speech on this year’s theme of Teamwork.
Congratulations to CBRE, who were announced the winner of the ‘Client Service’ award. The award was for the firm or practice group that had demonstrably enhanced client service through a single or series of initiatives or a joint venture.
Paul Denvir and the other judges said “The CBRE submission was excellent. The Client Care Programme it describes is based on four core principles – listening, communicating, adding value and delivery – and is supported by real engagement at every level in the organisation. The programme includes a very simple and strong process that encourages team-working and is driven by client feedback. This feedback is communicated with clarity and real honesty – enabling the firm and individuals to build on positive views and to quickly identify areas for improvement – for each client and overall. Lastly, we felt the internal communication around the programme was particularly effective in motivating everyone to contribute to excellent client care in the organisation.”
Well done to Harper McLeod, who were 2nd and Fox Williams, who came 3rd.
About the European Practice Management Awards:
The awards were first introduced by the MPF in 2002 to showcase the contribution of different disciplines (marketing, HR, technology, finance, facilities, KM etc) in managing a professional firm. Judging is the responsibility of a panel of 30 senior management consultants and experts based in the UK, Europe, North America and Australia. The quality of entries is incredibly high, conferring significant prestige on those associated with the competition.
For more information about the awards and Managing Partners’ Forum, you can visit their website here.
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